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IT Trainer/Technical Writer
Lincoln Land Community College in Springfield, Illinois
 
 
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Date Posted 06/23/2022
Category
Admin-Other Administrative Positions
Salary -  
Employment Type Full Time
Application Deadline Open until filled
 
 
 
 
 

Position Title

IT Trainer/Technical Writer

Full Time or Part Time

Full Time

Months Worked Per Year

12

Hours Worked Per Week

40

Work Schedule

Monday – Friday 8AM-5PM

Remote Work Availability

No

Job Description Summary

Provide needs analysis, design and deliver training programs to end users utilizing both formal and informal delivery including by not limited to – video, phone, email, remote assistance, face-to-face.

As a staff member at LLCC, you can look forward to 22 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. LLCC is a positive, team-oriented environment supportive of staff development. Come join our team of dedicated professionals and be a part of something bigger!!

View all the benefits our employees have on our website.

The salary range for this position is $45,820 – $72,636. The person hired into this position will be placed within this range based on education, training, experience, and skills. Starting salary is likely to be between $45,820 and $65,932.

Required Qualifications

  • Associate degree in microcomputer related field and/or commensurate experience
  • Two years of technical training and documentation experience

Employment is contingent upon the successful completion of a criminal background check, drug-screen, physical, and functional capacity exam.

Physical Requirements

  • Stand for long periods of time
  • Walk up to 1 mile.

Position Salary

Salary will be commensurate with education and experience but will be no less than $46,966 per year with an excellent benefits package.

Open Date

06/22/2022

Open Until Filled

Yes

Special Instructions to Applicants

This position will be open until filled; however, for guaranteed consideration, applications must be submitted on or before July 10, 2022.

Candidates selected for an interview will be asked to construct and present an example training presentation.

If you have a college degree or credits, please upload copies of your transcripts to your application along with a cover letter and resume. Photocopies of transcripts are acceptable to be uploaded. Please redact (black out) any personal information such as age, gender and Social Security Number from your transcripts or other documents you intend to share with us before you upload them to your application.

If you do not have transcripts to upload at the time of submission, please mail them to the address below and instead upload a Word document as your transcripts that indicates you will have transcripts sent directly to us. Please contact the Human Resources office at 217-786-2752 if you have any questions.

Lincoln Land Community College
ATTN: Human Resources
P.O. Box 19256
Springfield, IL 62794


Description of Job Duty

Provide technical writing and video production for instructional materials provided to students, faculty, staff. Provide web content for IT Portal, IT Services website and LLCC ITS YouTube Channel.

Essential Duty?

Yes

Description of Job Duty

Perform needs analysis for training and documentation for end users using IT and college driven technology.

Essential Duty?

Yes

Description of Job Duty

Provide formal and informal training to end users.

Essential Duty?

Yes

Description of Job Duty

Backup the HelpDesk and serve as tier 2 support in daily operations, as needed, due to high volume of service requests or absence.

Essential Duty?

Yes

Description of Job Duty

Attend formal technical and non-technical training.

Essential Duty?

Yes

Description of Job Duty

Administer ticket system queue for form replacement and creation/maintenance of Knowledge Base articles.

Essential Duty?

Yes

Description of Job Duty

Perform other duties as assigned.

Essential Duty?

No

Description of Job Duty

Assist in the college planning and assessment program by developing annual work unit objectives that impact long-range priority goals.

Essential Duty?

No

Require Applicants to submit references for this position?

Yes

Last day a reference provider can submit a recommendation

07/13/2022

Minimum number of references

3

Maximum number of references

3

Applicant Special Instructions

Please provide the names of three people with whom you have worked or trained who have knowledge of your work-related abilities. Relatives are not acceptable references. These individuals will be sent an email (immediately after you submit your application) and be asked to answer a few brief questions about you. Please advise your references that the email will come from hr@llcc.edu.
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